Quality Management Systems
Ward’s Hydraulic Services Ltd maintains an effective Quality Management System complying with ISO 9001:2015 and applicable statutory and regulatory requirements.
Quality Policy
Ward’s is committed to consistently meet the expectations, needs, and requirements of our customers and other interested parties.
We aim to sustainably deliver high-quality products and services to our customers on time and within budget to help our customers to:
a. protect the lives of their employees and contractors operating mobile equipment. Further, to protect their mobile equipment investments,
b. satisfactorily get their equipment back to their working condition or near the condition when they were new,
c. fulfill their customers’ needs and requirements through Ward’s supplied products and services,
We do so by:
- maintaining a local, responsive (24 X 7) and competent service team at critical customer locations and at Ward's shops,
- developing and maintaining a process-based approach to doing work,
- focusing on clear accountabilities and developing competency,
- evaluating both our results and how they were achieved through process indicators,
- periodically reviewing our processes and outcomes and continually improving them to meet the expectations of all stakeholders.
We recognize that our success in the above areas is the basis for us to:
a) retain existing customers, grow and diversify sales territories and customer base,
b) remain competitive by offering superior products and services,
Quality Objectives
Quality Policy and the Risk Assessment form the basis of our quality objectives:
- have a responsive (24 X 7) and competent service team, as evidenced by maintaining the minimum workforce complement of competent technicians embedded at critical customer locations and Ward's shops at all times,
- develop and maintain a process-based approach to doing work, as evidenced by leading process indicators,
- evaluate our results, as evidenced by lagging process indicators,
- retain existing customers, grow and diversify sales territories and customer base,
- focus on continually improving our results, including customer satisfaction, as evidenced by process compliance and by putting in place effective IT operations management tools,
- observe and comply with relevant statutory and regulatory requirements through periodic monitoring.